Privacy Policy

Effective: 28 June 2025

1.1 Who We Are

Gsphere Tech Private Limited ("Gsphere", "Company", "we", "us") operates Whater.ai (the "Service"), an AI‑powered conversational SaaS platform. Our registered office is J 287, Assetz Marq Phase‑2, Kannamangala Village, Whitefield‑Hoskote Road, Kannamangala, Bangalore South, Karnataka 560067, India.

1.2 Information We Collect

  • Account Data – name, email, phone, business details when you sign up.
  • Conversation Data – messages, files, metadata processed through WhatsApp, web widget or connected channels.
  • Usage & Device Data – log files, cookies, IP address, browser type.

1.3 How We Use Data

  1. To deliver and improve the Service.
  2. To provide customer support and security.
  3. To send transactional notices and — with consent — marketing updates.

1.4 Legal Bases

We process Personal Data under (i) contractual necessity, (ii) legitimate interests (service improvement, fraud prevention), and (iii) consent for marketing.

1.5 Sharing & Transfers

We never sell Personal Data. We share with:

  • Hosting and infrastructure providers (e.g., Google Cloud) bound by DPA.
  • Integration partners (e.g., WhatsApp BSP) only to the extent required.
  • Regulators or law enforcement when legally compelled. Cross‑border transfers employ Standard Contractual Clauses.

1.6 Data Retention

Conversation logs are retained for 24 months by default, or shorter on customer request. Account data retained while you maintain an active subscription or as required by law.

1.7 Your Rights

Subject to local law, you may access, correct, delete, or export your data, and object to or restrict processing. Email privacy@whater.ai.

1.8 Security

We use HTTPS, encryption at rest, role‑based access controls, regular audits.

1.9 Children

Service not directed to individuals under 16. If we learn we collected such data, we delete it promptly.

1.10 Changes

We’ll notify users of material changes via email or service banner 7 days prior to effect.